Responsibilities: 
<ul>
 	<li style="font-weight: 400;" aria-level="1">Manage a high volume of incoming telephone inquiries.</li>
 	<li style="font-weight: 400;" aria-level="1">Identify customer needs, clarify information, research every issue and provide solutions.</li>
 	<li style="font-weight: 400;" aria-level="1">Utilize well-honed sales techniques to meet and exceed company targets.</li>
 	<li style="font-weight: 400;" aria-level="1">De-escalate situations over the phone in a timely manner.</li>
</ul>
Requirements:
<ul>
 	<li>A tertiary qualification of any discipline.</li>
 	<li>Solid computer skills and exposure to systems such as Google Suite are required.</li>
 	<li>Previous call centre work experience is advantageous.</li>
</ul>
&nbsp;

Call Centre Agents

We are looking for suitable candidates to work as Dental Coordinators, from our offices in Lusaka, Zambia

Responsibilities: 
<ul>
 	<li style="font-weight: 400;" aria-level="1">Administration.</li>
 	<li style="font-weight: 400;" aria-level="1">Answering high volume of new patient calls.</li>
 	<li style="font-weight: 400;" aria-level="1">Documentation and electronic filing.</li>
 	<li style="font-weight: 400;" aria-level="1">Patient Account Audits.</li>
</ul>
&nbsp;

Requirements:
<ul>
 	<li style="font-weight: 400;" aria-level="1">A tertiary qualification of any discipline.</li>
 	<li style="font-weight: 400;" aria-level="1">Customer service or Administration experience is advantageous.</li>
 	<li style="font-weight: 400;" aria-level="1">Able to communicate clearly and fluently in English.</li>
 	<li style="font-weight: 400;" aria-level="1">Solid computer skills and exposure to systems such as Google Suite are required.</li>
</ul>
Work days and hours will vary as they are US hours dependent on the state in which the client is in, late hours and weekends included.

This position is open to Zambian Nationals only.

Remote Worker

This position is open to Zambian Nationals only.

Responsibilities:
<ul>
 	<li style="font-weight: 400;" aria-level="1">Administration.</li>
 	<li style="font-weight: 400;" aria-level="1">Calendar Management.</li>
 	<li style="font-weight: 400;" aria-level="1">Social Media Management.</li>
 	<li style="font-weight: 400;" aria-level="1">Travel Arrangements.</li>
</ul>
Requirements:
<ul>
 	<li style="font-weight: 400;" aria-level="1">A relevant qualification (Degree Level).</li>
 	<li style="font-weight: 400;" aria-level="1">Previous relevant experience is required.</li>
 	<li style="font-weight: 400;" aria-level="1">Able to communicate clearly and fluently in English.</li>
 	<li style="font-weight: 400;" aria-level="1">Solid computer skills and exposure to systems such as Google Suite are required.</li>
</ul>
Work days and hours will vary as they are US hours dependent on the state in which the client is in, late hours and weekends included.

Executive Assistant

The Operations Specialist will report directly to the operations manager and will play a crucial role in facilitating paperwork, overseeing schedules, managing budgets, and supporting the overall operations of the practice. The successful candidate will be highly collaborative, possess excellent time management skills, and have a track record of successfully managing staff and resources.

Responsibilities include but are not limited to:
• Manage budgets and assets, including people, equipment, and supplies, in accordance with established guidelines.
• Attend operations meetings and provide input to improve processes and streamline operations.
• Collaborate with team members to identify areas for improvement and implement effective solutions.
• Assist in the oversight of purchasing routine supplies based on budgets and formularies.
• Perform all other duties as assigned by the Operations Manager.

Requirements:

Bachelors degree in Business Management or any related field.

Demonstrated experience in coordinating resources and team involvement

Operations Specialist

Duties: 
<ul>
 	<li style="font-weight: 400;" aria-level="1">Consolidating financial statements for multiple entities.</li>
 	<li style="font-weight: 400;" aria-level="1">Mentoring existing AR, AP and GL team. </li>
 	<li style="font-weight: 400;" aria-level="1">Submitting monthly reports to senior management. </li>
</ul>
Requirements:
<ul>
 	<li style="font-weight: 400;" aria-level="1">Accounting degree.  </li>
 	<li style="font-weight: 400;" aria-level="1">Studying towards / completed ACCA or similar.  </li>
 	<li style="font-weight: 400;" aria-level="1">MUST have supervisory or managerial experience. </li>
 	<li style="font-weight: 400;" aria-level="1">Experience handling large portfolios is preferred.</li>
 	<li style="font-weight: 400;" aria-level="1">Experience with IFRS or GAAP. </li>
</ul>

Senior Accountant

Essential Functions:
● Prioritize app submissions above all other work, including new apps, app updates, and app upgrades on all platforms including iOS, Android, tvOS, Amazon, and Roku.
● Learn and use existing release tools to ensure timely native app releases.
● Identify improvements to the app release workflow to increase app submission velocity.
● Maintain proper functioning release tools through simple script modification and updates.
● Use multiple Jira project management boards to organize, prioritize, and track all app submissions.
● Coordinate with the Release Support Specialist, Support Team, and Client Operations to work through app submission blockers and rejections.
● Provide release support to other teams within Subsplash, such as Sales and Support.

&nbsp;

Required Education and Experience
● Power User-level knowledge of at least one personal computing platform (Windows or Mac) and some familiarity with terminal commands.
● Intermediate level knowledge of native mobile apps, such as iOS and Android, and the differences therein.

Release Engineer

Responsibilities:

<ul>
 	<li style="font-weight: 400;">Administration duties</li>
 	<li>Insurance breakdowns</li>
 	<li>Insurance verifications</li>
 	<li>New patient phone calls</li>
 	<li>Claims follow up</li>
 	<li style="font-weight: 400;">Account audits</li>
 	<li style="font-weight: 400;">Recare</li>
 	<li style="font-weight: 400;">Reactivation</li>
</ul>
No prior knowledge of the dental industry is necessary as Dental Training will be provided.
Qualifications: A tertiary qualification of any discipline
Advantageous experience: Customer service or Administration related experience.

Work days and hours will vary as they are US hours dependent on the state in which the client is in, late hours and weekends included.

Dental Coordinator Training

Client Success Partner
Responsibilities:

<ul style="font-weight: 400;">
 	<li>Building relationships with clients based on trust and respect.</li>
 	<li>Facilitating client needs by collaborating with internal departments.</li>
 	<li>Exceptional accuracy in providing customer service to both internal and external clients.</li>
 	<li>Act as a connection between the Account Resource Manager, clients, and the back-office service fulfillment and credit departments.</li>
 	<li>Informs clients of the parameters, routine procedures, and services available.</li>
 	<li>Develop and maintain relationships with internal stakeholders and company management.</li>
 	<li>Keeping track of employee productivity.</li>
 	<li>Orientation of new employees.</li>
 	<li>Manage staff reprimands based on the principles of the code of conduct when a breach occurs</li>
 	<li>Routine employee checks on the floor.</li>
 	<li>Keeping track of employee attendance and timeliness.</li>
 	<li>Arrange for any necessary job-related training.</li>
</ul>
Requirements:

<ul style="font-weight: 400;">
 	<li>4+ years’ experience as a team leader or managerial role.</li>
 	<li>Bachelor’s degree in Sales and Administration or Accounting.</li>
 	<li>Experience in a BPO set-up is an added advantage.</li>
 	<li>Sales and Marketing certification is an added advantage.</li>
 	<li>Microsoft Office Suite, CRM experience</li>
 	<li>Customer service competency.</li>
 	<li>Able to work in a fast-paced environment.</li>
</ul>

Client Success Partner

As the Operations Technology Coordinator, the major components to the role are to:

Own internal and external program communication: which will be a joint collaboration with the Director of Member Success. This will include Facebook community management and Infusionsoft email announcements
Support the Director of Member Success: managing multiple ongoing projects, member check-ins, scheduling, and calendar management to prioritize work that keeps pace with Quarterly and Yearly Goals
Own administrative processes: including creative projects surrounding content planning, content delivery, and general program improvement as designated by the Director of Member Success
Innovate efficiency through technology and be capable of learning multiple softwares and applications like WordPress, Infusionsoft, Airtable, Google Workspace, etc.

Responsibilities:

Assist the Director of Member Success with administrative tasks as needed
Manage department calendars and tools
Build systems and run projects in software such as Asana
Build and manage member profiles in WordPress based member portal
Quickly learn and utilize softwares, automation tools, and other technology (Airtable, Zapier, Infusionsoft, Zendesk, JustCall, etc.)
Assist in creation of CRM campaigns (Infusionsoft)
Work with team to execute Programs vision to move towards long-term outcomes
Set up reporting systems, run reports, ensuring data is reported timely and accurately
Troubleshoot and fix issues as they arise
Assist in Member Success communication channels (Facebook Groups, emails, texts, etc.)

Operations Technology Coordinator

Duties:
<ul>
 	<li>Responsible for US GAAP purchase price accounting of acquisitions.</li>
 	<li>Preparing and managing general ledger entries, as well as their supporting documentation.</li>
 	<li>Coordinates 13 week Cash Flow.</li>
 	<li>Reconciling financial statements.</li>
 	<li>Maintains cash income statement and accrual income statement.</li>
 	<li>Collaborating with various departments such as Revenue &amp; AR, AP, Payroll Team, Performance Team, Integration Team, and other departments as needed.</li>
</ul>
&nbsp;

Requirements:
<ul>
 	<li>Bachelor’s degree in Accounting or a similar field.</li>
 	<li>3+ years of experience working as a GL Accountant, or a similar role in the Accounting department.</li>
 	<li>Outstanding knowledge of Generally Accepted Accounting Principles (GAAP).</li>
 	<li>Proficiency in accounting software such as Xero, QuickBooks, and others</li>
</ul>

General Ledger Accountant

Duties
<ul>
 	<li>KPI tracking.</li>
 	<li>ACH payment Approval and general payments .</li>
 	<li>Accounts Payable</li>
 	<li>Bookkeeping</li>
 	<li>Payroll Processing</li>
 	<li>Financial Reporting and Analysis</li>
 	<li>Budgeting and Forecasting:</li>
</ul>
&nbsp;

Qualifications:

Bachelor’s degree in Accounting, Finance, Business Administration, or related field.

Minimum of 5 years of experience in an accounting .

Proficiency in Quickbooks and MS Office

Accountant

Duties:
<ul>
 	<li>Create content to post on their website and Social media</li>
 	<li>Event planning (Slide creation , Decks , Social Media Ads) for their Webinars and shows</li>
 	<li>Designing Banners , Directorial , Signals , Promo Materials. Magazine Digital (Print layout , Design )</li>
</ul>
&nbsp;

Requirements:

Bachelor's degree in Visual Communications with 2 years of experience OR 4-5 years of related work experience in Graphic Design.

Experience with the following design tools: Canva ,GoogleSuite( slides,sheets,docs),PowerPoint,Adobe Creative Suite,and Premier Pro

Graphic Designer

<ul>
 	<li>Assist in performing hardware and software installation procedures.</li>
 	<li>Provide Support in diagnosing hardware and software issues and troubleshooting activities.</li>
 	<li>Handle IT- Related documentation and make sure that all IT supplies are available</li>
 	<li>Assist in gathering user requirements and developing appropriate reports for IT professionals.</li>
 	<li>Ensure proper handling of server, storage capacity and directory services management.</li>
</ul>
Qualifications &amp; Experience:

Computer Science, Information Technology or Management Information Systems major
Familiar with Microsoft Windows Office Suite

IT Intern

<ul>
 	<li>Responsible for manages day to day service desk tickets, read and understand technical manuals, knowledge base, books and other resources, ensure IT Systems are consistently patched,</li>
 	<li>Learn to quickly triage, escalate and resolve IT related incidents, ensure workstations interconnection with diverse systems,</li>
 	<li>Participate in service review and or QA of individual and team deliverable, manage hardware and software,</li>
 	<li>Ensure high quality craftsmanship of all tasks while meeting deadlines, ensure departmental policy and procedure compliance, perform other duties as needed.</li>
</ul>
&nbsp;

Qualifications &amp; Experience:

1. BSc Computer Science or equivalent
2. Experience troubleshooting basic network, software, printing problems

Help Desk Intern

<ul>
 	<li>Responsible for Maintaining Hardware, Software and Other Systems, Lend IT Support(cyber security), Analytics, Data Center Management,</li>
 	<li>Lay network cables and wires, assist in handling migration duties, handle researching options, and research computer bugs and their solutions, take telephone calls and assisting users</li>
 	<li>Coordinate vendors for acquisition of equipment and software, Handling infrastructure administration activities,</li>
 	<li>Enforce incident response procedures and assist with business intelligence development activities, Cyber security.</li>
</ul>
&nbsp;

Qualifications &amp; Experience:
1. Computer Science, Information Technology or Management Information Systems major
2. Familiar with Microsoft Product stack (Windows OS, Office 365 products)

Cybersecurity Intern

As the Chief of Fun at our company's Funworx department, you will be responsible for infusing our workplace with excitement, creativity, and camaraderie. Your primary goal will be to curate and organize engaging activities and events that promote employee well-being, teamwork, and overall satisfaction.

Responsibilities:
<ul>
 	<li style="font-weight: 400;" aria-level="1">Conceptualize, plan, and execute a variety of fun activities for staff, such as weekly yoga classes, self-defense classes, team-building exercises, themed parties, and wellness workshops.</li>
 	<li style="font-weight: 400;" aria-level="1">Take charge of planning and implementing special company events, ensuring alignment with our company values.</li>
 	<li style="font-weight: 400;" aria-level="1">Monitor and evaluate the effectiveness of Funworx initiatives through feedback mechanisms and participation metrics, making adjustments as necessary to optimize engagement and enjoyment.</li>
 	<li style="font-weight: 400;" aria-level="1">Lead by example by actively participating in the activities and events, demonstrating enthusiasm, and fostering a positive atmosphere.</li>
 	<li style="font-weight: 400;" aria-level="1">Collaborate with various departments to identify opportunities for integrating fun elements into everyday work routines and company culture.</li>
 	<li style="font-weight: 400;" aria-level="1">Stay updated on trends in employee engagement and workplace well-being, incorporating innovative ideas into Funworx initiatives.</li>
 	<li style="font-weight: 400;" aria-level="1">Utilization of Zim Towers location for the benefit of team members.</li>
 	<li style="font-weight: 400;" aria-level="1">Liaison for all local and international guest visits
<ul>
 	<li style="font-weight: 400;" aria-level="2">Tours of facility</li>
 	<li style="font-weight: 400;" aria-level="2">Dinners</li>
 	<li style="font-weight: 400;" aria-level="2">Visits</li>
</ul>
</li>
 	<li style="font-weight: 400;" aria-level="1">Working to secure partnerships with local businesses that benefit our teams and negotiating deals and rates like discounts and extended hours 
<ul>
 	<li style="font-weight: 400;" aria-level="2">Movie theater</li>
 	<li style="font-weight: 400;" aria-level="2">Gym</li>
 	<li style="font-weight: 400;" aria-level="2">Restaurants</li>
 	<li style="font-weight: 400;" aria-level="2">etc.</li>
</ul>
</li>
</ul>
Requirements:
<ul>
 	<li style="font-weight: 400;" aria-level="1">Bachelor's degree </li>
 	<li style="font-weight: 400;" aria-level="1">Proven experience in event planning, employee engagement, or a related role, with a track record of successfully executing creative initiatives.</li>
 	<li style="font-weight: 400;" aria-level="1">Exceptional interpersonal skills with the ability to connect with people of diverse backgrounds and personalities.</li>
 	<li style="font-weight: 400;" aria-level="1">Strong organizational and project management abilities, capable of multitasking and prioritizing in a fast-paced environment.</li>
 	<li style="font-weight: 400;" aria-level="1">Self-motivated and innovative mindset with the ability to generate fresh ideas independently.</li>
 	<li style="font-weight: 400;" aria-level="1">Flexibility to adapt plans based on feedback and evolving needs, with a solution-oriented approach to challenges.</li>
 	<li style="font-weight: 400;" aria-level="1">Passion for fostering a positive work culture and enhancing employee morale through fun and meaningful experiences.</li>
</ul>

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