Customer Service Manager

  • Full time
  • Harare , Zimbabwe View on Map
  • posted 6 days ago
  • Posted: September 15, 2020 -Accepting applications
  • View(s) 58

Job Detail

  • Career Level Manager
  • Experience 2 Years
  • Gender Mixed
  • Industry Office Admin
  • Qualifications Degree Bachelor

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Required skills